At BH-USA, we prioritize your satisfaction and aim to provide a hassle-free return experience. Our return policy allows you to return eligible items within 60 days from the date of purchase. To initiate a return, simply use our easy return system on our website, where you can enter your order number or log into your account. If your item qualifies for a return, a return link will be displayed, guiding you through the process effortlessly. It's important to note that we only accept returns that are processed through the official BH-USA easy return system, and items not directly purchased from BH-USA are not eligible for returns.
To qualify for a refund, please ensure that the merchandise is unopened or unused, and that you return it within 30 days from the original purchase date, accompanied by a copy of your receipt. Once we receive and inspect your return, we will issue a refund for the purchase price, excluding any shipping and handling fees, which will be credited back to the same payment method used for the initial order. All returns must be submitted through Simple Returns via BH-USA.com to be considered valid; any items shipped to BH-USA without following this process will be automatically discarded. We want to make your return experience as smooth as possible, so please ensure proper documentation to avoid any issues, as items received without the necessary documentation will not receive credit.
For any questions or assistance with the return process, our dedicated customer support team is here to help. We take pride in our products and want you to be completely satisfied with your purchase from BH-USA. Your trust and satisfaction are of utmost importance to us, and we will strive to make your shopping experience with us a positive one.
