Equipment Guide Packet

BH-USA provides four stock options: In Stock, Available, Currently Unavailable, and Out of Stock. Here’s a brief overview of each:

• In Stock — The product is currently in stock and will be shipped at the earliest possible date.
• Available — This product needs to be produced, often because it’s a special order item. Once produced, it becomes eligible for shipping. While you can still purchase Available products, please be aware that the shipping time may be longer than usual.
• Currently Unavailable — Due to constraints from vendors or resources, we are temporarily unable to sell this product until it is either received or produced. It will return to the In Stock status as soon as it becomes available again.
• Out of Stock — The product is currently out of stock, and we do not have an estimate for when it will be available again, if ever.

BH-USA aims to offer a reliable shipping experience. We work with preferred shippers for timely delivery of ground and freight orders. Specific shipper requests and third-party pickups are not allowed due to security reasons. Ground orders are shipped without a signature requirement, and we provide tracking information for monitoring. If items are marked as received but missing or damaged, BH-USA cannot be held responsible. In case of delivery issues, check with neighbors and the carrier directly, as delivery may extend until 10 pm. Contact us within 30 days of the expected delivery date for assistance in resolving any problems.

For freight orders, customers are responsible for unloading as freight carriers do not provide this service. Shipping to commercial addresses with forklift access is recommended for smoother delivery. Residential delivery requires proper access and unloading equipment and assistance. Failure to comply may result in the order being returned to BH-USA with a credit issued after deducting all freight costs and a restocking fee of up to 20%. BH-USA is not responsible for hindrances caused by factors like gate access or neighborhood restrictions. Specific freight delivery requests should be directed to the carrier. Before signing the delivery ticket, verify shipment completeness and inspect for visible damage, taking photographs if needed for smoother claims processing.

BH-USA will refund your purchase price for eligible items up to 30 days from the purchase date. Using our simple return system, enter your order number or log into your account and if your item is eligible for return, a return link will be displayed. Simply follow the link to get a pre-paid UPS label.

BH-USA will only accept returns that are processed through the BH-USA simple return system. Items that were not purchased directly through BH-USA are not eligible for returns. Simple return system is only for ground orders. For freight, please call customer service at 1-800-259-8715 for further assistance.

Freight Returns: Customers are responsible for arranging and coordinating the return shipment of all freight items. BH-USA will not provide return bills of lading (BOLs) or authorize the use of BH-USA shipping accounts for return shipments. All return freight arrangements and associated shipping costs are the customer's responsibility.

Any rigging hardware and special order items are non-refundable. Certain manufacturer products may have restocking fees applied. All returned items must be in new condition, in its original packaging and include all tags, accessories and documents. BH-USA reserves the right to deny any return that does not meet the return requirements.