At BH-USA, we want to ensure your satisfaction with your purchases. However, we must inform you that all warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are disclaimed for any merchandise obtained from our showroom, online catalog, or mail order catalog. As such, we will not be held responsible for any damages arising from the use or inability to use the products for their intended purpose. Our liability is strictly limited to BH-USA's return policy, and we explicitly exclude any claims for consequential, incidental, or special damages resulting from product defects.
To claim a warranty issue, you must initiate the process by visiting our Simple Returns page. Please note that BH-USA will not cover any shipping charges for the return of the item. If, upon evaluation, we determine that the item is covered under warranty, we will proceed with either repairing or replacing the defective product. However, no credits will be issued for warranty items. In the event that you prefer to purchase a replacement before your warranty claim is processed, kindly be aware that BH-USA will still only offer repair or replacement services, and no credits will be provided.
It is essential to refrain from tampering with, removing, or covering any label, serial number, or rating label applied to products manufactured by or sold by BH-USA, as doing so will void all warranties without exceptions. Additionally, please be aware that certain products, such as wire rope/cable, shackles, wire rope clamps, and fasteners, are not covered under any warranties due to the unpredictable nature of their usage and environmental conditions. Thus, BH-USA cannot be held liable for any damages, whether to property or personal, resulting from the breaking or failure of such rigging hardware. Lastly, our liability is strictly limited to the amount actually paid by the customer of BH-USA for the specific merchandise in question, and no damages or refunds shall exceed this amount.
